Terms and Conditions
City Market operates the achoexpress.com website and City Market Android app available in Google Play Store, which provides the Hyper-local delivery service in Kokrajhar. This page is used to inform City Market App users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the City Market App. If you choose to use our Service, then you agree to the collection and use of information about this policy. The Personal Information that we collect is used for providing the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Our Services
City Market is an online delivery platform designed to connect our Customers (You) directly to our partners (Vendor and/or Independent) listed in the City Market Platform. We do not prepare or sell any of the items listed on the City Market Platform. Our software application (available in Android) enables you to see the list of our partner restaurants, browse the items and select it for delivery. As a software platform provider, City Market does not guarantee the quality of the food and/or other items offered in any of the Partner's menus. We have not verified nor will we be held responsible for any health or preparation claims declared by our partners.
Online Ordering
• City Market provides online ordering services by entering into contractual arrangements with vendor partners (“Retail Stores”) and independent partners as explained in Section-III (Types of Partners) on a principal-to-principal basis to list their items/units or the products for online ordering by the Customers on the City Market App.
• The Customers are registered and can access the items or products listed on the City Market app and place online orders against the Vendor or Independent Partners.
• Delivery of an order placed by a customer through the City Market app may be undertaken directly by the Vendor or Independent Partner, or directly facilitated by City Market through a third party who may be available to provide delivery services to you for your order being placed on City Market. In both cases, City Market is merely acting as an intermediary between you and the delivery partners.
• Customers may be charged a delivery fee for delivery of your order by the Delivery partner (as stated above in point 3). You (Customer) agree that City Market is authorized to collect, on behalf of the Vendor or Independent Partners, the delivery charges for the delivery service provided by the Vendor or Independent Partner or the Delivery partner, as the case may be. The delivery charge may vary from order to order, which may be determined by multiple factors which shall include but not be limited to Vendor/Independent Partner, order value, distance, time of the day. City Market will inform you of the delivery charges that may apply to you, provided you will be responsible for delivery charges incurred for your order placed at City Market regardless of your awareness of such Delivery Charges.
Types of suppliers
1. Vendor Partners
o Retail stores that list their items (groceries, essentials, etc.) on the City Market app
o Pharmaceutical stores that list their items (medicines) on the City Market app
2. Independent Partners
o Individual or group sellers that list their item (eatable and non-eatable) on the City Market app.
Refund & Cancellation Refund
• Customer(s) shall be entitled to a refund only if the customers make the payment (Online through Net Banking or Credit/Debit Card or UPI) at the time of placing an order on the City Market app and/or only in the event of any of the following circumstances-
• Order Packaging has been tampered with or damaged at the time of delivery.
• Items are missing from your order list upon checking at the time of delivery.
• Customer delivery location falling outside City Market’s designated delivery zones.
• Failure to contact Customer by phone at the time of confirming the order.
• Orders can be cancelled only during pending state. Once the order has been moved to preparing the order can not be cancelled. Order cancellation by Customer at the time of confirming due to unavailability of the items, which Customer ordered at the time of booking. Customers found to be deliberately trying to create orders and not accept may be reported to local police station and FIR can be registered.
• Customer(s) decision on refunds shall be at our sole discretion and shall be final and binding.
• All refunded amounts shall be credited to Customer(s) account within 10-14 business days by the terms that may be stipulated by the bank which has issued the credit/debit card.
• In case of Cash on Delivery Payment mode at the time of delivery, Customer will not be required to pay for-
• Orders where the packaging has been tampered with or damaged at the time of delivery.
• Wrong order being delivered.
• Items missing from the order at the time of delivery. Please note that the items should be checked at the time of delivery. Once the order is being received by the Customer, no return or refund will be entertained.
Cancellation
• Customers may have the option to cancel an order(s), provided the order(s) are placed by them through their registered account in the City Market app.
• Upon clicking “Place Order” in the City Market app, Customer (You) have the right to cancel the order as long as it is not accepted by the Vendor or the Independent Partners. Once the order gets accepted by the Vendor or Independent Partners and the same status (“Order Accepted”) displays in the app, the Customer (You) will not be able to cancel the order.
• In an unlikely event of an item on Customers (You) order being unavailable, the City Market team will contact Customer (You) on your provided contact details at the time of placing an order and inform Customer (You) of such unavailability. In such an event Customer (You) have the sole rights to cancel the entire order and shall be entitled to a refund by our refund policy, provided you were charged for the items.
• We reserve the sole right to cancel Customers order in the event of any of the following circumstances-
• Failure to contact you by phone at the time of confirming the order booking.
• Unavailability of all the items ordered by Customer at the time of placing the order.
• If the provided address at the time of placing an order falls outside the delivery zone offered by us.
• Failure to deliver your order due to lack of information, direction, or authorization from you at the time of delivery.
• In an unlikely event caused due to new laws & regulations implemented, natural hazards, and other external factors.
Delivery of Customer(s) order
City Market delivery partners will try their best to deliver Customer(s) orders within the stipulated timeframe in the app, however, please note that delivery time may vary due to unavoidable external factors.
Returning of Customer(s) Order
Customers have the option to cancel an order if items in the order are found missing or damaged at the time of delivery. In such circumstances, if any dispute arises from the Customer (You) order, it must be settled solely between Customer (You), City Market, and our Partners.
Customers Responsibilities
By agreeing to use the City Market Platform and by providing us with your details, you are considered a “member” or “customer” of City Market. While we will do everything possible to ensure that your use of our services is as smooth as possible, you are also responsible for the following:
• Reading, understanding, and agreeing to the contents of this agreement.
• Ensuring and maintaining the accuracy of your data, including your contact details and delivery address.
• Ensuring that the items ordered from our Partners meet your standards such as dietary and/or religious preferences.
• Reviews, feedback, and comment provided by you to us and our Partners.
Payment Policy
An agreement of payment is automatically made between Customer (You), City Market, and our Partner(s) upon placing your order and its successful acceptance. This is validated through a confirmatory message that the Customer (You) will receive. Upon successful order placement, our Partner has full responsibility for preparing the Customer (You) order. City Market does not charge any amount for the use of our app. Payments may be made either online or through Cash on Delivery (COD) mode to the delivery partner assigned by City Market. Please note that Cash on Delivery will be available for Customer(s) only till 18:00 hrs daily.
Ownership of Licences, IP, and Copyrights
We are the sole and exclusive copyright owners of the Services and our content. City Market grants our Customer and Partners permission to view, access, share, and download materials that are part of our platform according to the terms and conditions of this agreement, solely for your own personal and non-commercial use. The materials comprising the platform, including all articles, images, text, logos, source code, audio, and video are owned by or licensed to us. These materials are protected by intellectual property rights under the laws of our country.
You abide by to not use any techniques to enclose any trademark or logo or other proprietary information of City Market. If any infringement is found, shall lead to appropriate legal proceedings against you under applicable laws of the country.
Data Privacy
City Market will collect and store Customer(s) personal data upon Customer(s) agreeing to the terms and conditions. The data collected may be used to understand the market behavior to improve and enhance the overall experience of our Customers while using the platform. The data provided will also be shared with our registered Partners which will allow us to process your orders. Please note that at any given time you have the right to update, correct, or delete your data.
Policy Update
City Market reserves the right to modify and update the privacy policy, terms and services at any given time without any prior notice. This may or may not be because of changes in laws and regulations of the territory, state, or country.
Languages
City Market platform is available in both English and Bodo language. However, the privacy policy is primarily issued only in English.
Information Collection and Use For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. Log Data We want to inform you that whenever you visit our Service, we collect information that your browser sends to us which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. Cookies Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these "cookies" to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service. For more general information on cookies, please read "What Are Cookies". Service Providers, We may employ third-party companies and individuals due to the following reasons:
• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. Security We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@City Market.vip